Yes, if you'd like a more specific price quote, you can stop in, email email@example.com, or give us a call. Please be sure to include information like placement, size, colors, and if you are using a logo.
Do you carry x brand?
Most of the time, yes! We carry several popular name brands like Nike, Eddie Bauer, North Face, and more. See our drop down menu to view the items of specific brands.
Is there a minimum for orders?
It depends. We will decorate one item in-house that is purchased through Delightful Detail or is provided by the customer.However, it is more cost effective with larger quantities.Some items that are sold through Delightful Detail do have a minimum requirement according to the manufacturer. Please contact us to learn more.
Do bulk orders get discounts?
Yes, the larger the quantity ordered, the less customization is per piece.
Certain clothing and engraving items are less expensive when ordered in bulk/by case.
Can I supply the items I'd like customized?
Sometimes. We do understand that certain items aren’t sold by Delightful Detail, such as a sentimental item, memorabilia, or heirlooms, and will accept them for personalization. Most name brands cannot be provided by the customer, and items must be purchased through Delightful Detail for decorating.
I have artwork. How do I send it to you?
If you have a MyPromoDashboard link, artwork can be uploaded through it. Artwork can also be emailed to firstname.lastname@example.org.
What formats are best for artwork?
For screen printing and laser engraving, vector files (EPS, CDR, AI, etc.) are preferred. JPGs and PNGs are accepted, though there is often an additional artwork fee.
For embroidery, if you have an embroidery file type (DST, PXF, POF), our machine should be able to read them. If not, there is a one-time digitizing fee.
I paid a one time digitizing/artwork fee. What does this mean?
We keep artwork and embroidery files. If you want to come back at a later date, and have more items customized with your logo, we will still have the artwork on hand.
How long will I wait for my order?
Orders generally take 2 weeks. Specific items may take more or less time.
I need my item by x date. Can this be done?
Generally, yes. There are times we are not able to accommodate the request, such as during the holiday season. It is best to ask. There are additional rush fees for these orders.
My question isn't here. What do I do?
You can always give us a call or send an email with your specific question.